Legal / Refund Policy
We want you to buy with confidence. This policy explains the 7-day review window for a first Developer Edition purchase.
Last updated: 30 October 2026
Contact us within 7 days of delivery if the software does not work on your Windows computer and we cannot fix it, or if the delivered edition is materially different from what you ordered.
We will first try to resolve the issue with a fix or a replacement build.
A refund may be declined if the license has been used to deliver paid client work, if the source code has been redistributed, or if the request is made after the review window.
Custom setup, priority support and third-party API costs are not refundable once performed.
Email contact@butterflyengine.app with your order ID, license prefix and a description of the problem. Do not send your full license key in a public message.
Approved refunds are returned in the same crypto asset and network where possible. Network fees are not refundable.
Questions: contact@butterflyengine.app
